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SpyShelter Privacy Policy

The SpyShelter software collects no identifiable information.

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Does SpyShelter sell user data?

No. We make money through purchases of our software.

Does SpyShelter collect network activity like some antiviruses do?

No. SpyShelter has no ability to monitor or collect network activity.

What information does the SpyShelter software collect?

Anonymized executable hashes (unique strings of characters to identify an executable), anonymized executable names (like “spyshelter.exe”), anonymized executable publisher names (like “Microsoft”), anonymized software version numbers, anonymized .exe file sizes, along with any other anonymized Microsoft Windows executable properties that we use to help protect you from threats.

We check these anonymized executable details against our executable threat list, so we can quarantine known threats before they can harm your PC.

In addition to this threat checking functionality, our security team research anonymized public executable names and publishers to share that data with other security researchers and the public. For example, we have a public web page about an executable called Edge.exe that says that its publisher should be Microsoft, and that our researchers found that it’s a popular web browsing application.

Public executable names (like spyshelter.exe) and publishers should not have any identifiable information. However, if you believe that we collected an executable name or publisher that somehow contains private information, please contact our helpdesk with the executable name and publisher. We will then check our database and see if we might have the information, so we can delete the data.

The SpyShelter software checks our paid version activation codes to confirm if the codes are valid or not. Activation codes are not linked to SpyShelter software threat detection, executable insights, or any other data collected by our software.

What’s an example of anonymized data the SpyShelter app collects?

An example of an executable description, name, and publisher would be “(SpyShelter) spyshelter.exe Netmeetings LLC 1.0” or “(Minecraft Launcher) minecraft.exe Microsoft Corporation 1.0”. An example executable hash would be D24248AC0161B9FE32122637A35EB69811BA29D0.

Billing & Software Activation

For our software sales we use a third-party billing company called Paddle. Paddle is based in the UK and follows all UK and US privacy laws (among many other required privacy laws in the area Paddle operates). You can find more details about their privacy policy here https://www.paddle.com/legal/privacy. We at SpyShelter never have access to or store your credit card number or banking information.

For our activation code system, we use a third party service called Cryptlex and their privacy policy can be found here https://docs.cryptlex.com/legal/privacy-policy. Cryptlex only works with the SpyShelter activation code data and never has access to your billing information, or any identifiable information.

Can I buy your software anonymously?

It may be possible to avoid including any identifiable information when placing your order. For example, use a Visa gift card or anonymous payment method along with an anonymous email address.

Email Newsletter Privacy

We use Mailchimp.com (owned by Intuit) for our email newsletter. Mailchimp’s privacy policy can be found here https://www.intuit.com/privacy/statement/. Our email list is double-opt-in where you must sign up for it to join, and you can unsubscribe any time.

SpyShelter also sometimes uses the email newsletter company Beehive and their privacy policy can be found here https://www.beehiiv.com/privacy. This newsletter is also double opt-in and you must sign up for it to join.

SpyShelter Public Forum

We use the Discourse forum software that we host on our own web servers we control, and we collect your email, login/password, along with a partial IP and minimal information we need to protect the forum from online attacks or spam. If you post something on the forum it will be available to the public for public reading, so please do not post any identifiable information. If you need help removing a post please contact our helpdesk or the forum moderator so we can assist you as soon as possible.

Support Team

If you email us, we may receive your email and use it to correspond with you to assist you with SpyShelter. It may be possible to remain anonymous by using an anonymous email address to contact us.

GDPR and California CCPA

We follow all GDPR and California CCPA laws.

Data Protection Officer

Our official data protection officer can be contacted by emailing our helpdesk with the subject “Data Protection Officer Request”.

SpyShelter Software Optional Privacy Mode

If you do not wish to share any executable data with SpyShelter you can exit the SpyShelter installer before agreeing to the EULA, then install SpyShelter by using its optional privacy mode. The SpyShelter software has an optional built-in privacy mode for those who do not wish to share anonymized executable data.

To activate the SpyShelter privacy mode, you should install SpyShelter from the Windows Terminal with the command SpyShelterSetup.exe /privacy. Once SpyShelter is installed in this privacy mode you will have no access to our Threat Detection, Insights, or any other SpyShelter features that require anonymized executable data to operate.

To leave the SpyShelter privacy mode you should reinstall SpyShelter again with the SpyShelterSetup.exe /clean command, and SpyShelter will once again have access to anonymized executable data, and will once again offer its full set of security features. We require this reinstallation so SpyShelter users cannot somehow accidentally begin sharing executable data when using our privacy mode.

If you have already installed SpyShelter in its default mode, you can go to the “Protection” tab and switch off “Threat Protection” and “Executable Insights” to stop sending executable data to SpyShelter at any time.

GDPR & CCPA Details

Our lawful reason to potentially process any identifiable user data is to help our customers purchase our SpyShelter software or assist customers with technical support. We only retain identifiable user data as long as it is needed for legitimate purposes, such as sales billing or help with using our software.

You must be 18 years of age or older to use our software.

SpyShelter is designed with privacy and security in mind, and our software doesn’t collect identifiable information.

Identifiable data will not be shared by SpyShelter with third parties.

Email our helpdesk to receive a copy of any data we have collected on you. However, the SpyShelter software does not collect any identifiable data.

You have the right to ask that the information we sent you be updated.

You have the right to request that your data be erased by contacting our helpdesk.

You have the right to restrict processing by contacting our helpdesk.

You have the right to data portability. However, the SpyShelter software does not collect any identifiable data.

You have the right to object as agreed to in the GDPR, by contacting our helpdesk.

You have rights related to automated decision-making including profiling.

You must give consent to install the SpyShelter software when it shows its EULA (End User License Agreement) that has a “Cancel” button option.

In case of a data breach that could contain your personal information, you will be notified. However, we collect no personal information with the SpyShelter software.

Our company has a DPIA (Data Protection Impact Assessment) that we review regularly. Our team has gone through GDPR awareness and training.

We follow all data transfer guidelines.

We do not sell user personal information.

SpyShelter participates in a Bug Bounty program to find and fix any known security weaknesses with our software and websites.

Have more privacy questions?

Please contact our official data protection officer at our helpdesk. We will treat you fairly and assist you as soon as possible.

Last updated March 1, 2024